The greatest tool for us as accessibility professionals is diplomacy, the quiet art of stating your case and pushing just enough to encourage change.
Incorrectly adding headings makes it's difficult for screen reader users to understand the page structure. Headings function as the document hierarchy - the hidden skeleton of a webpage.
All online services must be accessible, but this is undermined when we secure the service with CAPTCHA. A technique of layered security can be a suitable alternative which protects the integrity of your website and maintains the accessibility.
Chatbots can be a really great way to solve a variety of business needs. However, coding chatbots correctly to ensure they’re easy to use with assistive technology, or via the keyboard, can be a real challenge.
We need to think about accessibility as not only ensuring web content is accessible but making sure that a culture of accessibility permeates through an entire organisation.